DeutschTürkçeالعربيةEnglishРусскийBosanski / Hrvatski / SrpskiPolskiRomânăShqipУкраїнськаفارسی

Flight delayed or cancelled: up to €600

Many travellers lose money because they do not know their rights. The compensation comes on top of your ticket price.

🇦🇹 The finished document is always in German – only the help is translated.

When are you entitled?

You arrived more than 3 hours late, your flight was cancelled less than 14 days before departure, or you were denied boarding because of overbooking. This applies to flights departing from the EU and to flights into the EU with a European airline.

How much?

• up to 1,500 km: €250
• 1,500–3,500 km (or within the EU over 1,500 km): €400
• over 3,500 km: €600

When is there nothing?

In extraordinary circumstances such as storms, security risks or air traffic control strikes. Technical defects usually do not count.

How to claim

1. Keep your boarding pass and booking confirmation.
2. Write to the airline: flight number, date, booking code, all passengers, your IBAN and a deadline.
3. If the airline does not pay, the Austrian agency for passenger rights (apf.gv.at) helps free of charge.

Full guide in German

This is guidance based on Austrian law and does not replace individual legal advice.
Dies ist eine Orientierungshilfe nach österreichischem Recht und ersetzt keine individuelle Rechtsberatung. Stand: Oktober 2026.